Shipping Policy
Last Updated: September 24, 2026
1. Shipping Methods
Eternal Peptides Wholesale offers free Australian domestic and worldwide shipping on all product orders, subject to product and destination availability:
- Free Shipping: Free on all product orders, with an estimated delivery time of 5–7 business days after dispatch, subject to destination and customs delays
2. Processing Time
Orders are typically processed within 1–5 business days. Orders placed on weekends or holidays will be processed on the next business day. A confirmation email is sent when payment is confirmed and the order is completed. Email notifications are sent for new public tracking updates. After placing an order, save the order number shown on the confirmation page. You will need it to view your order details and delivery progress on the Order Status & Details page.
Dispatch origin can vary and may include offshore fulfilment, as explained in our Terms of Service. Processing and transit are separate stages; estimates are not a promise of domestic dispatch.
3. Shipping Rates
All product orders include free Australian domestic and worldwide shipping, subject to the product and destination restrictions below. At checkout, shipping will display as Free Shipping at no additional cost.
4. Destinations and customs
We offer shipping within Australia and worldwide. Shipping availability depends on the product and destination. Check with us before ordering where import or delivery eligibility is uncertain:
- You must comply with the import rules that apply to you. We also remain responsible for the legal obligations that apply to us as the supplier.
- Delivery times may vary due to customs processing
Contact us if a package is held, seized or destroyed. We will assess the circumstances and applicable responsibilities in accordance with our Refund Policy and mandatory legal rights.
5. Order Tracking
All order details, progress updates, and available tracking information are provided through the Order Status & Details page. We send a confirmation email when payment is confirmed and the order is completed, and an email when new public tracking information is available. To access the page, enter the order number together with the full name, email address, and phone number used at checkout. Please allow 24–48 hours for new tracking information to appear after dispatch.
6. Delivery Issues
If you experience any of the following issues, please contact us immediately:
- Package not received within the expected timeframe
- Tracking shows delivered but package not received
- Damaged or tampered package
- Incorrect items received
7. Lost or Stolen Packages
If tracking shows delivery but you cannot locate the package, contact us so we can investigate with the carrier. A delivery scan does not by itself determine your rights. We recommend providing a secure and accurate delivery address.
8. Address Changes
Address changes cannot be made after an order has shipped. Please ensure your shipping address is correct before completing your order. Contact us promptly about an address error. We will assess available options and any applicable responsibilities.
9. Shipping Restrictions
Due to regulatory requirements, some products may have shipping restrictions. We may cancel orders that cannot lawfully be supplied to the destination. Any payment will be handled in accordance with applicable refund obligations.
10. Contact Us
For shipping inquiries, please contact us at:
Email: contact@eternalpeptidewholesale.com